At Vibrance.space, we are committed to providing timely delivery of your orders. Please review our shipping policy below to better understand our processing and delivery timelines.

Once your order is placed, our team works to process it as quickly as possible. Processing includes verifying the payment, picking, packing, and preparing your order for shipment.

Products showing as “In Stock” on their product page are shipped within 1-2 business days. Other products may show as “Ships in 3-4 Business Days” and will typically be shipped within that timeframe. Customized items, such as name tapes, flight badges, or name tags, are typically processed and produced within 3-4 business days. If your order contains items from multiple categories, then they will all be shipped together once all items are ready.

Typically, orders placed after 7:00AM CST will be processed on the next business day. Our warehouse operates Monday through Friday, excluding most federal holidays.

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. We provide shipping at a low rate to all customers within the continental United States. We will choose the best service (UPS or USPS) on a per-order basis at the time of shipment.

Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment through the carrier’s website.

If your shipment is missing or arrives damaged, please contact our customer service team at support@vibrance.space. We will work with the carrier to resolve the issue promptly.

Please ensure that the shipping address you provide is accurate and complete. If you live in an apartment or condominium building, please include your Apt/Unit # within your shipping address on “Line 2”. We are not responsible for delays caused by incorrect or incomplete addresses. If you need to make changes to your shipping address after placing an order, please contact us as soon as possible, but note that changes cannot be guaranteed once an order has been processed.

While we strive to ensure timely deliveries, please note that shipping carriers may experience delays during peak seasons, due to weather, or due to other factors beyond our control. If you experience an unexpected delay, we recommend checking the tracking information for updates or contacting the carrier directly.

For our customers in APO/FPO locations, Alaska, Hawaii, and U.S. Territories we will need to apply shipping charges due to the expensive nature of sending orders to these locations. Please note that we have done our very best to offer our customers in these regions a fair shipping rate.

If you have any questions about shipping or need assistance, feel free to reach out to our customer support team at support@vibrance.space. We’re happy to help!